Parking Permit Q&A

Parking Permit Q&A.. 1

Who is Pavemint 2

How do I access Pavemint 2

What can I do through Pavemint?. 2

Can I use up my old paper permits?. 2

Are there different kinds of permits?. 3

Owner permits. 3

Guest Permits. 3

Long Term Renter (LTR) Permits. 3

Service Vehicle permits 3

How will this affect my rental agency?. 3

How will the rental agent create permits for my specific condo?. 4

What if my guest has a rental car and won’t know their license plate number in advance?  4

What if my renter/guest loses the text or email?. 4

What if I have 2 guests leaving and 2 more arriving on the same day?  4

What if I have a renter or a guest who plans to stay for more than 2 weeks?  5

What if I rent but don’t use an Agency?. 5

What if I need support from Spectrum or AT&T or some other service provider that is not registered in Pavemint?. 5

Can I use my permits for my buddies in Truckee?. 5

How do I create my initial Pavemint account?. 5

What kind of support can I expect 6

 


 

Who is Pavemint

Pavemint is a parking lot management technology company based in Los Angeles, CA.  Its customers include the Hollywood Bowl, the Austin Football Club of Major League Soccer (MLS) and the Austin Independent School District encompassing 125 schools and 75,000 students. 

 

How do I access Pavemint

Pavemint is available to our owners and their rental agencies at skitrails.pavemint.com.

When your account is created, you will receive an email will login instructions which are basically a link to a website where you can create your password.

 

What can I do through Pavemint?

Ski Trails owners can:

·      Create digital parking permits for the guests and renters. 

·      Assign permit creation rights to their rental agencies

In addition, Northstar Public Safety will use Pavemint’s mobile phone based license plate scanners to check for digit permits and issue citations for unauthorized vehicles.  They will also arrange towing for repeat offenders and vehicles interfering with snow removal or blocking our private roads.

 

Can I use up my old paper permits?

Yes.  Blue permits can still be used until January 1, 2024.  We have also approved a limited run of new, fire-engine red permits which can be used while supplies last.

 

Are there different kinds of digital permits?

Yes!  There are four different types of digital permits. 

Owner Permits. 

Owners or their rental agency can create a maximum of 2 owner permits on Pavemint.  Owner permits have no expiration date.

Guest Permits. 

Owners or their rental agencies can create additional Guest permits. 

·      A maximum of 2 Guest permits can be active at any time.

·      Each guest permit can be active for a maximum of two weeks.

·      Guest permits are consider Active from 4pm on check-in day until 11am on check-out day.

o   To accommodate early arrivals and late departures, no citation will be issued on check-in/check-out days.

Long Term Renter (LTR) Permits.
Owners can also create LTR permits which are Guest permits with extended date ranges, up to a maximum of 1 year. 

·      Each LTR permit counts against the 2 maximum Guest permit limit.

Service Vehicle permits

Service Vehicle permits are only available to rental agencies and CAMCO for use with housekeeping and maintenance vehicles.

·      These permits have no expiration date and are limited to 4 per agency.

 

How will this affect my rental agency?

All rental Agencies must use Pavemint for their parking permits effective December 1 2023.

·      Each agency will have an Admin account and one or more agent accounts.

·      The Agency Admin can create Agent accounts and Service Vehicle permits for their housekeeping and maintenance vehicles. 

·      Agent accounts can create Guest and LTR permits.

·      Agency created permits count against the maximum number of Guest/LTR permits (two) that can be active against your condo at any time. 

o   If you have one active Guest or LTR permit outstanding, your agency can only create 1 more.

 

How will the rental agent create permits for my specific condo?

As the condo owner, it is up to you to establish a contractual relationship with your rental agency. 

·      Once that relationship has been established, login to Pavemint as an owner and select your agency from the list under the “Trust Agency” option.   

·      If your agency is not on the list, contact parking@SkiTrailsHOA.com and provide:

o   Agency name

o   Agency Website

o   Contact Name

o   Contact Number

o   Contact email

You will be notified once your agency has been setup in Pavemint and trained. 

 

What if my guest has a rental car and won’t know their license plate number in advance?

When you or your agency create a permit, an email is sent to the renter giving them access to a website where they will be required to enter their vehicle license plate number(s).

·      Guests can complete this process at any time prior to their arrival.

 

What if my renter/guest loses the text or email?

The guest should contact the rental agency.

 

What if I have 2 guests leaving and 2 more arriving on the same day?

Your departing guest’s permit expires at 11am.  Your arriving Guest permits begins at 4pm. 

For guests who want to arrive early or stay late, citations will not be issued on their arrival or departure dates.

 

What if I have a renter or a guest who plans to stay for more than 2 weeks?

Rather than create a standard Guest permit, select the Long Term Renter permit type.  You can then enter an extended end date.

 

What if I rent but don’t use an Agency?

As an owner, you can make guest permits through your owner account. 

If you manage more than one unit or if you need access to “Service Vehicle” permits, contact CAMCO to request Rental Agency status within Pavemint.

 

What if I need support from Spectrum or AT&T or some other service provider that is not registered in Pavemint?

You are welcome to create a Guest permit with their license number or, if you have already used you 2 guest permits, contact CAMCO with the relevant license number, and they can have a Service Vehicle permit invitation sent to you so that you can complete the registration process.

 

Can I use my permits for my buddies in Truckee?

Sure!  As an owner, you have access to two guest permits to use for any non-commercial purpose that you want.

What you cannot do is sell your permits.  You also may not provide permits to Vail/Northstar employees.  Violation of this policy will result in your account being suspended.

 

How do I create my initial Pavemint account?

You will receive an automatic email from Pavemint with a link to a “reset my password” page.  Follow the link and create your password. 

·      For future access to Pavemint, enter SkiTrails.pavemint.com in your browser and login with your new password.

 

What kind of support can I expect

Expect regular invitations to Zoom round tables where your question will be answered and requests logged.  Pavemint will be enhanced and improved throughout the year with your requests taking priority.

You can also reach out to Parking@skitrailshoa.com with questions or comments.